Privacy Policy
Last updated: April 2025
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Financial details relevant to mortgage services
- Any other information submitted through forms, emails, or direct communication
We also collect non-personal information automatically when you use our website, such as:
- IP address
- Browser type and version
- Pages visited and actions taken
- Device and operating system
- Time and date of visits
- Referral sources
2. How We Use Your Information
We use the information we collect to:
- Provide mortgage broking services tailored to your needs
- Respond to enquiries and communicate with you
- Assess and process loan applications
- Send service-related updates and occasional marketing communications (you may opt out at any time)
- Improve the performance, functionality, and security of our website
- Comply with our legal and regulatory obligations
3. Tracking Technologies
Our website uses cookies and similar tracking technologies, including:
- Google Analytics, to analyse website traffic and usage patterns
- Meta (Facebook) Pixel, to measure the effectiveness of our marketing campaigns and deliver relevant ads
These tools may collect information such as your IP address, browser details, and browsing behaviour on our site. You can manage your cookie preferences through your browser settings.
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- Trusted service providers who assist in delivering our services (e.g. CRM providers, analytics platforms)
- Regulatory or legal bodies, when required to comply with the law
- Lenders and financial institutions, with your consent, as part of the mortgage application process
All third parties we work with are required to handle your information in accordance with relevant privacy laws.
5. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access or disclosure. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for corrections or updates to your information
- Withdraw consent to marketing or certain data uses
- Request deletion of your data where appropriate
To exercise any of these rights, please visit our Contact Page to get in touch.